{"id":1449,"date":"2024-02-14T00:00:00","date_gmt":"2023-02-14T07:11:12","guid":{"rendered":"https:\/\/wordpressthemes.live\/WCG10\/WCM231_cosmika\/default\/?page_id=3"},"modified":"2026-06-01T09:05:22","modified_gmt":"2026-06-01T09:05:22","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/clientdemo.link\/jothi\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"\t\t
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Jothi Impex Sdn. Bhd.<\/strong> Effective Date: 15 May 2026
Welcome to Jothi Impex Sdn. Bhd.
This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased through our website.<\/p>\n\n\n

1. Shipping Coverage<\/strong>
\nJothi Impex Sdn. Bhd. currently provides shipping within:
\n\u2022 Malaysia (Peninsular & East Malaysia)
\n\u2022 Singapore
\n\u2022 Selected international destinations (subject to approval and shipping availability) \nFor international delivery inquiries, customers may contact our customer service team before placing an order.
\n<\/p>\n\n

2. Order Processing Time<\/strong>
\n\u2022\tOrders are processed within 1\u20133 business days after payment confirmation.
\n\u2022\tOrders placed on weekends or public holidays will be processed on the next working day.
\n\u2022\tDuring festive periods, promotional campaigns, or unforeseen circumstances, processing times may be slightly delayed.
<\/p>\n\n\n

3. Delivery Time<\/strong>
\nEstimated delivery timelines are as follows:
\nDestination\tEstimated Delivery Time
\nWest Malaysia\t2\u20135 Business Days
\nEast Malaysia\t4\u201310 Business Days
\nSingapore\t3\u20137 Business Days
\nInternational Shipping\t7\u201321 Business Days
\nDelivery timelines are estimates only and may vary depending on courier services, customs clearance, weather conditions, and remote delivery locations.
<\/p>\n\n

4. Shipping Charges <\/strong><\/p>\nShipping charges are calculated based on:
\n\u2022 Delivery location
\n\u2022 Product weight and dimensions
\n\u2022 Courier service selected
\n\u2022 Bulk or pallet shipment requirements
\nApplicable shipping fees will be displayed during checkout before payment confirmation. <\/p>\n\n

5. Courier Partners <\/strong>
\nJothi Impex Sdn. Bhd. works with reputable courier and logistics providers to ensure safe and timely delivery of goods.
\nCourier selection may vary depending on destination and shipment size.<\/p>\n\n

6. Order Tracking <\/strong>
\nOnce your order has been shipped, a tracking number may be provided via:
\n\u2022 Email
\n\u2022 SMS
\n\u2022 WhatsApp notification
\nCustomers may track their shipment directly through the courier provider\u2019s tracking platform.<\/p>\n\n

7. Failed Delivery Attempts <\/strong>
\nIf delivery fails due to:
\n\u2022\tIncorrect shipping address
\n\u2022\tRecipient unavailable
\n\u2022\tUnreachable contact number
\nthe courier may attempt re-delivery or return the parcel to us.\nAdditional shipping charges may apply for re-delivery requests. <\/p>\n\n

8. Damaged or Missing Items<\/strong>
\nCustomers are advised to inspect all goods upon delivery.
\nIf any item is:
\n\u2022\tDamaged
\n\u2022\tDefective
\n\u2022\tMissing
\nplease notify us within 48 hours of receiving the order by providing:
\n\u2022\tOrder number
\n\u2022\tPhotos of the package and products
\n\u2022\tDescription of the issue
\nClaims submitted after the stated period may not be eligible for replacement or refund.<\/p>\n\n

9. Customs, Duties & Taxes <\/strong>
\nFor international shipments, customers are responsible for:
\n\u2022\tImport duties
\n\u2022\tCustoms fees
\n\u2022\tTaxes imposed by the destination country
\nJothi Impex Sdn. Bhd. shall not be responsible for delays caused by customs clearance procedures.
\n\n

10. Delivery Restrictions <\/strong>
\nWe reserve the right to:
\n\u2022\tRefuse shipment to certain regions or countries
\n\u2022\tCancel orders due to logistical limitations
\n\u2022\tRestrict shipment of regulated or prohibited products
\n\n\n

11. Force Majeure <\/strong>
\nJothi Impex Sdn. Bhd. shall not be held liable for delays or failures in delivery caused by events beyond reasonable control, including but not limited to:
\n\u2022\tNatural disasters
\n\u2022\tPandemic-related disruptions
\n\u2022\tGovernment restrictions
\n\u2022\tLabour strikes
\n\u2022\tTransportation interruptions
\n\n

12. Contact Information <\/strong>
\nJothi Impex Sdn. Bhd.
\nNo. 51, Jalan SS 15\/4E,
\n47500 Subang Jaya,
\nSelangor Darul Ehsan, Malaysia
\nPhone: +60 3 5634 2345
\nEmail: info@jothi-impex.com
\nWebsite: www.jothi-impex.com
\n\nBy using our website and placing an order, you agree to this Shipping Policy. Jothi Impex Sdn. Bhd. reserves the right to amend this policy at any time without prior notice.
\nJohor Bahru Office<\/strong>
\nWISMA JOTHI
\nNo. 1, Jalan Arung 1,
\nKawasan Perindustrian Taman Johor,
\n81200 Johor Bahru,
\nJohor, Malaysia
\nPhone: +60 3 5634 2345
\nEmail: info@jothi-impex.com
\nWebsite: www.jothi-impex.com\n
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Jothi Impex Sdn. Bhd. Effective Date: 15 May 2026 Welcome to Jothi Impex Sdn. Bhd. This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased through our website. 1. Shipping Coverage Jothi Impex Sdn. Bhd. currently provides shipping within: \u2022 Malaysia (Peninsular & East Malaysia) \u2022 Singapore \u2022…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_bst_post_transparent":"","_bst_post_title":"","_bst_post_layout":"narrow","_bst_post_sidebar_id":"","_bst_post_content_style":"","_bst_post_vertical_padding":"","_bst_post_feature":"","_bst_post_feature_position":"","_bst_post_header":false,"_bst_post_footer":false,"footnotes":""},"class_list":["post-1449","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/clientdemo.link\/jothi\/wp-json\/wp\/v2\/pages\/1449","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clientdemo.link\/jothi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/clientdemo.link\/jothi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/clientdemo.link\/jothi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/clientdemo.link\/jothi\/wp-json\/wp\/v2\/comments?post=1449"}],"version-history":[{"count":70,"href":"https:\/\/clientdemo.link\/jothi\/wp-json\/wp\/v2\/pages\/1449\/revisions"}],"predecessor-version":[{"id":1602,"href":"https:\/\/clientdemo.link\/jothi\/wp-json\/wp\/v2\/pages\/1449\/revisions\/1602"}],"wp:attachment":[{"href":"https:\/\/clientdemo.link\/jothi\/wp-json\/wp\/v2\/media?parent=1449"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}