{"id":53,"date":"2026-06-01T03:23:58","date_gmt":"2026-06-01T03:23:58","guid":{"rendered":"https:\/\/wordpressthemes.live\/WCG10\/WCM231_cosmika\/default\/?page_id=53"},"modified":"2026-06-03T02:30:24","modified_gmt":"2026-06-03T02:30:24","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/clientdemo.link\/jothi\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\tReturn & Refund Policy<\/strong>
\nJothi Impex Sdn. Bhd.<\/strong>
\nEffective Date: 15 May 2026
\nAt Jothi Impex Sdn. Bhd., customer satisfaction is important to us. We strive to ensure that all products supplied are delivered in good condition and meet our quality standards. This Return & Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.

\n\n1. Eligibility for Returns<\/strong>
\nCustomers may request a return or exchange under the following conditions:
\n\u2022\tThe product received is damaged, defective, or incorrect.
\n\u2022\tThe item is significantly different from the order placed.
\n\u2022\tThe request is made within 7 days from the date of delivery.
\n\u2022\tThe product remains unopened, unused, and in its original packaging condition.
\nDue to the nature of food and consumable products, returns for opened or used items will generally not be accepted unless the item is defective or incorrectly supplied.

\n\n2. Non-Returnable Items <\/strong>
\nThe following items are not eligible for return or refund:
\n\u2022\tOpened food products
\n\u2022\tPerishable goods
\n\u2022\tClearance or promotional items
\n\u2022\tProducts damaged due to misuse, improper storage, or customer negligence
\n\u2022\tCustomized or special-order products

\n\n3. Return Request Procedure<\/strong>
\nTo initiate a return request, customers must contact us with the following details:
\n\u2022\tOrder number
\n\u2022\tProduct name
\n\u2022\tDescription of issue
\n\u2022\tSupporting photos\/videos (if applicable)

\n\nContact Information <\/strong>
\nJothi Impex Sdn. Bhd.<\/strong>
\nPhone: +60 3 5634 2345
\nWebsite: www.jothi-impex.com
\nMalaysia Offices<\/strong>
\nKL Address: <\/strong>
\n5, Jalan 22\/5, Gravitas Industrial Park,
\nSeksyen 22, 40300 Shah Alam, Selangor, Malaysia
\nJB Address:<\/strong>
\n\u2018WISMA JOTHI\u2019 No. 1 Jalan Arung 1,
\nKawasan Perindustrian Taman Johor,
\n81200 Johor Bahru, Malaysia

\n\n4. Inspection & Approval<\/strong>
\nOnce the returned item is received, our team will inspect the product to verify the claim. Jothi Impex Sdn. Bhd. reserves the right to reject returns that do not comply with this policy.
\nCustomers will be notified of the approval or rejection of their refund or exchange request within a reasonable period.

\n\n5. Refunds <\/strong>
\nIf approved:
\n\u2022\tRefunds will be processed via the original payment method where applicable.
\n\u2022\tProcessing time may vary depending on the payment provider or banking institution.
\n\u2022\tShipping and delivery charges are non-refundable unless the error was caused by Jothi Impex Sdn. Bhd.

\n\n6. Exchanges <\/strong>
\nWhere applicable, we may offer:
\n\u2022\tReplacement of defective or damaged goods
\n\u2022\tExchange for the correct item
\n\u2022\tStore credit or equivalent value replacement \nSubject to stock availability.

\n\n7. Return Shipping<\/strong>
\n\u2022\tCustomers may be responsible for return shipping costs unless the item delivered was incorrect or defective.
\n\u2022\tWe recommend using a trackable shipping service for all returns

\n\n8. Limitation of Liability <\/strong>
\nJothi Impex Sdn. Bhd. shall not be held liable for indirect, incidental, or consequential damages arising from the use of our products or delays in processing returns or refunds.

\n\n9. Policy Updates<\/strong>
\nJothi Impex Sdn. Bhd. reserves the right to amend or update this Return & Refund Policy at any time without prior notice. Customers are encouraged to review this page periodically for updates.

\n\nFor any questions regarding this policy, please contact us through www.jothi-impex.com or call +60 3 5634 2345.
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Return & Refund Policy Jothi Impex Sdn. Bhd. Effective Date: 15 May 2026 At Jothi Impex Sdn. Bhd., customer satisfaction is important to us. We strive to ensure that all products supplied are delivered in good condition and meet our quality standards. This Return & Refund Policy outlines the terms and conditions for returns, exchanges,…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bst_post_transparent":"","_bst_post_title":"","_bst_post_layout":"","_bst_post_sidebar_id":"","_bst_post_content_style":"","_bst_post_vertical_padding":"","_bst_post_feature":"","_bst_post_feature_position":"","_bst_post_header":false,"_bst_post_footer":false,"footnotes":""},"class_list":["post-53","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/clientdemo.link\/jothi\/wp-json\/wp\/v2\/pages\/53","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clientdemo.link\/jothi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/clientdemo.link\/jothi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/clientdemo.link\/jothi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/clientdemo.link\/jothi\/wp-json\/wp\/v2\/comments?post=53"}],"version-history":[{"count":10,"href":"https:\/\/clientdemo.link\/jothi\/wp-json\/wp\/v2\/pages\/53\/revisions"}],"predecessor-version":[{"id":1611,"href":"https:\/\/clientdemo.link\/jothi\/wp-json\/wp\/v2\/pages\/53\/revisions\/1611"}],"wp:attachment":[{"href":"https:\/\/clientdemo.link\/jothi\/wp-json\/wp\/v2\/media?parent=53"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}